Bo Hussung

Hi friends,

I have seen it a thousand times and sometimes it is easier to notice when you don’t get good service. But when you do…it is glorious. Frankly there is nothing like it and the feeling that it bestows is priceless. In fact, there are companies that spend thousands…..nay, millions of dollars making sure their customers have a positive customer experience. I say it is not about what you spend, at least not directly, but the culture that is created, from the top down that makes the difference. Good customer service should be natural not forced. So how does one do this?

1st and foremost, people do business with people.
2nd – the Golden Rule always applies….Did I mention ALWAYS?
Thirdly, check rule 1 and if there are still any questions, read rule number 2.
That Is It!………..Plain and simple.

Do unto others as you would have them do unto you and remember that your customers are just like you. They are people. They have feelings and emotions, good days and bad and sometimes one person and one kind act can make the difference in their day. The by product is you may end up with a long term customer that organically helps you grow your business. And the cool thing is it only took a random act of kindness and your employees will feel better about them selves in the process.

Feel good about what you do by making someone feel good about themselves.

Stay sharp and think out of the box

Bo